| If you liked this course and are interested in developing courseware of your own, The Knowledge Factory, part of IBM Learning Services, can develop custom courseware tailored to your organization's exact specifications. For more information about the capabilities of The Knowledge Factory and how we can help you, please contact Susan Varnadoe at 1-770-835-8491 or via e-mail at varnadoe@us.ibm.com In addition, IBM Learning Services can help your company with all of its training needs -- from identifying and solving performance issues, to developing custom training solutions, to offering a wide range of IT conferences, public classes and web-based courses for employee training. For more information on all of our offerings, visit our website at www.ibm.com/services/learning Return to the Lecture Menu